Privacy Policy

Who we are

Zboon (“we”, “us”) provides a loyalty-rewards platform for cafés and restaurants. This policy explains what data we process when you use our website, admin dashboard, POS tools, customer join pages, and wallet passes.

Contact: support@zboon.net · Ramallah, Palestine.

What we collect

• Business accounts — name, email, phone, business profile, branding, program settings, and billing or support messages you send us.
• Staff users — login credentials (stored securely), role, and activity needed to operate the product.
• Members / customers — information your business collects through Zboon (for example name, phone, optional birthday, loyalty balances, visit and redeem history, and wallet pass identifiers).
• Technical data — device/browser type, IP address, logs, and usage events that keep the service secure and reliable.

How we use data

We use data only to run and improve Zboon:

• Provide loyalty earn/redeem, campaigns, vouchers, menus, and wallet features you enable.
• Operate dashboards, POS flows, notifications you send, and customer support.
• Secure accounts, prevent abuse, and maintain uptime.
• Analyze product usage so we can improve Zboon, fix issues, and design new features of our own SaaS.

We do not sell personal data. We do not share customer or business data with third parties for their advertising or unrelated products.

Sharing

We do not sell or rent your data. We only share data when needed to provide Zboon itself, for example:

• Infrastructure providers we use to host the service (servers, email delivery, error monitoring) under contracts that limit use to providing that service for us.
• Wallet platforms (Apple Wallet / Google Wallet) when a member saves a pass — subject to those platforms’ terms.
• Legal requirements if we are required by law to disclose information.

We do not allow those providers to use your data for their own marketing.

Businesses and their members

When a café or restaurant uses Zboon, they control how they enroll members and what they communicate. Member data in a business’s account is processed so that business can run its loyalty program. Businesses should tell their customers how they use loyalty data.

Retention & security

We keep data while your account is active and as needed for legal, security, and billing records. We use industry-standard safeguards (encryption in transit, access controls, and least-privilege staff access). No method of transmission or storage is 100% secure; we work to protect Zboon against unauthorized access.

Your choices

• Business owners can update profile and program settings in the admin dashboard.
• Members can ask the café/restaurant that enrolled them, or contact us at support@zboon.net, about access, correction, or deletion where applicable.
• You may opt out of non-essential marketing emails from Zboon (product emails about your account may still be sent).

Changes

We may update this policy as Zboon evolves. We will post the new version on this page and update the “Last updated” date. Continued use of the service after changes means you accept the updated policy.

Contact

Questions about privacy: support@zboon.net or WhatsApp +970 56 638 1867.

Also see our Terms of Service.